Same Day Delivery FAQ

Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses in Bristol, Warren, Barrington, East Providence, Seekonk, Swansea, Somerset, Portsmouth, Middletown, and Tiverton. Drop off is also available to the Prudence Island Ferry. 

 

What days do you deliver?

Same-Day Home Delivery is available 7 days a week, excluding major holidays (New Year’s Day, Easter, Independence Day, Thanksgiving and Christmas).

 

What are your delivery hours?

Orders are normally delivered from 3 PM to 7 PM.* on weekdays and from 2PM to 5 PM on weekends.

 

What is the order cutoff time for Same-Day Home Delivery?

All orders received by 3:00 PM on a regular business day will be delivered that day by 7:00 PM.All orders received by 2:00PM on weekends  will be delivered that day by 5:00PM

 

What if I place my order after the cutoff time?

Any delivery orders placed after 3:00 PM will be delivered the following, non-holiday business day by 7:00 PM.* Any delivery order placed after 2:00 PM on weekends will be delivered the following non-holiday business day.

 

How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $35.00. All other orders are charged a $8.00 delivery fee.

 

Is there a minimum purchase requirement?

No, but all orders less than $35.00 will be charged a $8.00 delivery fee.

 

Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout. Please note, we are not responsible for items left unattended. 

 

Do you deliver frozen raw food or treats?

No. Frozen products are not currently eligible for delivery.

 

How do I order?

All orders must be placed on our website,(need to enter web address). Please select Home Delivery during checkout.

 

Do my online orders qualify for your Rewards and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn rewards points. Eligible food and litter purchases will also receive frequent buyer benefits. Vouchers and Frequent Buyer Cards can currently be redeemed in-store only.

 

Who do I contact with questions about my order?

Please email us at  ripetfoodsplusinc@gmail.com

 

How do I return something purchased online?

All returns must be processed in person at Pet Foods Plus.

 

 

*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.